Refund policy

Returns and exchanges

We hope your piece feels right for you. If you would like to return or exchange an unworn item, email thegulmoharco@gmail.com within 7 days of delivery with your order number. Please keep the piece unused, with its original packaging and proof of purchase. We will reply with return instructions before you send anything back. Exchanges depend on stock availability.

For a change-of-mind return or exchange, you are responsible for the cost of sending the item back. Please use a tracked service and pack the jewellery securely. We cannot assess a return until it reaches us. If you received a damaged, defective, incorrect or materially misdescribed piece, the arrangements below apply instead.

Damaged, defective or incorrect items

Please contact us as soon as you notice an issue, ideally within 7 days of delivery. Include your order number and a short explanation; photographs are helpful when available. An unboxing video is not required. A missing video will not prevent you from raising a genuine concern.

We will review the issue with you and arrange a suitable remedy, such as a replacement, exchange or refund, according to the circumstances and your applicable rights. If we ask you to return an item because it arrived damaged, is defective, is incorrect or does not match its description, we will arrange or cover reasonable return postage. Please contact us before posting it. The 7-day request period for voluntary returns does not limit rights you may have for faulty or misdescribed goods.

Refunds

Once we receive and assess an eligible return, we will email you about the outcome. Approved refunds are made to the original payment method within 10 business days, although your payment provider may take additional time to show the credit. If more than 15 business days have passed since we approved your refund, email us at thegulmoharco@gmail.com.

International orders and your rights

Applicable consumer rights in your delivery location continue to apply. For eligible online orders delivered to the European Union, customers generally have a 14-day right to withdraw from delivery without giving a reason, subject to legal exceptions. Contact us within that period for instructions. For a voluntary withdrawal, return postage is normally your responsibility; this does not apply where the item is faulty or we are required to cover it by law. Nothing in this policy reduces any rights that applicable law gives you.

Questions about a return, exchange or a piece that has arrived with an issue? Email thegulmoharco@gmail.com and we will help.